Frequently Asked Questions

Everything you need to know about your Skincarisma journey.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your products cruelty-free and vegan?

Skincarisma is committed to ethical beauty. The majority of our products are cruelty-free and vegan; you can find specific ingredient details and certifications on each individual product page.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know which product is right for my skin type?

We recommend using our 'Skin Quiz' located on the homepage or filtering products by skin concern (oily, dry, sensitive, or combination) to find your perfect match.